FAQs

HOW DO I BOOK THE TIME AND DATE OF MY SESSION?

Once you have purchased a package, you will then receive an e-mail link to the Edge 360 calendar where you can book, reschedule and cancel your appointments.

WHAT SHOULD I BRING?

Please arrive ready to workout, there are no showers or changing rooms available. Please bring a water bottle, gym towel and appropriate trainers. Please ensure you bring clean, indoor trainers if your session is in the studio.

WHY DO I NEED TO COMPLETE A MEDICAL QUESTIONNAIRE?

Prior to participating in any services with Edge 360 Fitness, you will need to complete a medical questionnaire to ensure it is safe for you to start an exercise programme. Based on your answers, you may then be asked to check with your GP that it is safe for you to take part in an exercise programme prior to commencing your training with Edge 360 Fitness.

LIFESTYLE QUESTIONNAIRE

Prior to attending your first session, you will receive a lifestyle questionnaire to complete. The more detail you can provide in this questionnaire the better, as it will allow me to tailor the sessions to your needs and goals.

HOW LONG DO I HAVE TO USE MY SESSIONS?

Personal training sessions can be used at your convenience and you have 12 months from the day of purchase to use your block unless otherwise stated in your package.

Th 5km Group Package and 10km Group Package sessions must be completed on the specified dates (agreed when signing up) and missed sessions will not be refunded.

WHAT IS YOUR CANCELLATION POLICY?

Edge 360 is committed to providing an excellent service for all clients, therefore cancellation of training sessions must be done 48 hours prior to the allotted time. When a client doesn’t show up to an appointment, or cancels without giving enough notice, they prevent another client from training that day. If you fail to do so, you will be charged the full price of the missed session. Notice to cancel an appointment can be made by email, calling or text. All sessions and packages are non transferable and non refundable.

REFUNDS

No refunds are available.